Digital Front Door is just the beginning
Our Digital Maturity Model helps payers and provider organizations build a cohesive, comprehensive, consumer-centric digital health strategy that provides any healthcare, anywhere, anytime.
Archives
Healthcare Experience: Improve the Digital Patient Experience Beyond UI/UX
HCOs face a business imperative: improve consumer front-end experiences while ensuring back-end systems and processes support seamless, simple, comprehensive encounters across all channels.
Health Plan Shopping Failures: Close Every Pre-effectuated Enrollment Opportunity
Insight explores pre-effectuated enrollment, the three phases of health plan shopping, and what every health insurance company should consider when assessing or strategizing this year’s AEP.
What’s the Difference Between Product Management and Project Management?
If Product Management deals with the “what” and “why” a product exists, Project Management deals with the “how,” “who,” “when,” and “how much.”
Medicare Advantage SSBCI Overview & Trends
What are SSBCI and how can your MA plan differentiate while improving health- and non-health-related benefits for existing and prospective members?
What are the Phases of the Software Development Life Cycle?
What is the software development life cycle (SDLC)? This article offers a primer of the SDLC steps, provides context for the types of SDLC models, and highlights how SDLC Partners approaches its namesake.
Three Trends Emerging in a Post-Pandemic Consumerization of Healthcare
SDLC Partners and ThoughtForm address three trends that will impact the post-pandemic consumerization of healthcare and its digital transformation.
Healthcare Automation Trends
How is healthcare automating using Intelligent Automation, Robotic Process Automation, and Intelligent Document Processing? We highlight trends in each area.
Digital Accessibility in the Workplace: Tips to maximize everyone’s contribution
Accessibility in the workplace, there is always an argument to be made for making digital tools accessible for people with disabilities. However, depending on the circumstances, people’s abilities, and the…
World IA Day 2020: Ubiquitous Language
There is a principle of linguistics, called the Sapir-Whorf hypothesis, that claims people’s perceptions are relative to their spoken language – that the structure of a language greatly influences the modes of…
Unlock Users’ Goals, Needs, and Opinions with Ethnographic Interviewing
As User Experience (UX) researchers and advisers, our goal is to provide the right solution to the right problem for the right people. We start by understanding the people we are serving. The best way…
Human-Centered Design Toolbox: Creating Effective Surveys
Human-Centered Design (HCD) is an approach to problem solving that focuses on what is desirable for people. We focus on what people need and help develop solutions, technologies, and products…
Tech Is Taxing: Are You Serving Your Tech, Or Is It Serving You?
Using Human-Centered Design to Remove User Excise Effort.
Every time we adopt a new technology, we also adopt all of the work to keep that technology running.
Just-in-Time Design: Five Keys to Agile UX Success
Our product development model combines HCD principles and Agile practices to create a software development life cycle that allows devs to focus on strengths.