HCOs face a business imperative: improve consumer front-end experiences while ensuring back-end systems and processes support seamless, simple, comprehensive encounters across all channels.
Insight explores pre-effectuated enrollment, the three phases of health plan shopping, and what every health insurance company should consider when assessing or strategizing this year’s AEP.
If Product Management deals with the “what” and “why” a product exists, Project Management deals with the “how,” “who,” “when,” and “how much.”
What are SSBCI and how can your MA plan differentiate while improving health- and non-health-related benefits for existing and prospective members?
What is the software development life cycle (SDLC)? This article offers a primer of the SDLC steps, provides context for the types of SDLC models, and highlights how SDLC Partners approaches its namesake.
SDLC Partners and ThoughtForm address three trends that will impact the post-pandemic consumerization of healthcare and its digital transformation.
How is healthcare automating using Intelligent Automation, Robotic Process Automation, and Intelligent Document Processing? We highlight trends in each area.
Accessibility in the workplace, there is always an argument to be made for making digital tools accessible for people with disabilities. However, depending on the circumstances, people’s abilities, and the…
There is a principle of linguistics, called the Sapir-Whorf hypothesis, that claims people’s perceptions are relative to their spoken language – that the structure of a language greatly influences the modes of…
As User Experience (UX) researchers and advisers, our goal is to provide the right solution to the right problem for the right people. We start by understanding the people we are serving. The best way…
Human-Centered Design (HCD) is an approach to problem solving that focuses on what is desirable for people. We focus on what people need and help develop solutions, technologies, and products…
Using Human-Centered Design to Remove User Excise Effort.
Every time we adopt a new technology, we also adopt all of the work to keep that technology running.
Our product development model combines HCD principles and Agile practices to create a software development life cycle that allows devs to focus on strengths.