Security Access Request System

Highmark Health Levels-up Security Access Request System Using the Latest Technology Architecture and Saves $300K Annually.

Highmark Health levels-up Security Access Request system using the latest technology architecture, saving $300K, achieving 95% customer satisfaction and improved adoption.

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Automating 80% of Reporting for Innovation & Improvement Projects

Automating 80% of Reporting for Innovation & Improvement Projects

We helped this client perfect their performance reporting process and now it was time to automate 80% of their reports and save them two weeks each month.

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Creating a Multi-tenant Identity Solution

Creating a Multi-tenant Identity Solution with a Single, Secure Login Utilizing Scrum, Co-Creation, and Human Centered Design

Third-party administrators were dissatisfied with the user experience, leading to a five percent increase in paper enrollments and more than 25 percent increase in application processing times.

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Highmark Revamps Medicare Shopper Experience

Highmark Revamps Medicare Shopper Experience, Leveraging a Hybrid Cloud Implementation Strategy

Revamping and upgrading Highmark’s online Medicare shopper experience and performance, leveraging hybrid Cloud and on-premise architecture.

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Integrating Software Dev and HCD

Integrating Software Dev and HCD Earlier Achieves Payer UM Platform Goals

How can we create a software platform without the typical bottlenecks that arise from a misalignment between human centered design and software development?

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Dental Plan Website Transformation

Major Dental Plan Fast-Tracks Website Transformation with Advanced Tech

Case Study: How we quickly brought together business, technology, and design professionals to overhaul a national dental payer’s website to provide a modern, streamlined member experience.

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people walking on city street

Health Plan Commercializes Innovative Platform and Slays 100+ Backlog

One of the nation’s largest health plans and integrated delivery systems launched a platform to test early-​stage, FDA-​approved innovations, which became a commercialized service offered to other…

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Chart background

Pharmacy Sales Accelerator Disrupts Selling Cycle

The Pharmacy sales and strategy group within a national health plan wanted to help their new and existing ASO clients make faster, better decisions when choosing the right pharmacy program for their needs.

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Care worker with patient

Mobile Care Management Case Study: How health plans are changing the in-home assessment

One of the nation’s top 10 largest health insurers needed to arm their care managers with a powerful digital tool to conduct in-home assessments. The tool needed to help the care manager ask all of…

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health workers looking at computer

Meeting State Regs for Accurate, Compliant Encounter Data

A technology solution subsidiary of one of the nation’s top 10 largest health insurers was looking for a way to improve and streamline their compliance workflow and reporting that must be submitted to…

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medicaid symbol with map

Success in the Medicaid Market: Building a Pre-Enrollment System that Scales

A large health insurer needed to create a pre-enrollment platform that could be customized for state-by-state requirements. Here’s how SDLC helped.

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Improving Accounts Receivable Process through a Custom Application Development Solution

A regional health insurance provider was experiencing financial challenges due to its current accounts receivable system. Here’s how we helped them.

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person working at computer

Stars Gap Board: Engaging Members, Empowering Customer Service and Addressing Care Gaps

Our client was struggling with how to equip their Medicare Advantage Customer Service Advocates (CSAs) to engage members with just the right topic at just the right time.

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Turning Back-Room Member Data into Compelling Sales & Finance Technology

An health insurer needed to transform the process of analyzing the effects of healthcare reform from a back-room process into a tool to drive conversations.

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Comparing healthcare network options

Enabling Sales through Educational and GIS Capabilities

A national healthcare organization was in need of a sales tool that would simplify and illustrate complex client data, with the ability to drill down into details.

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