Creating a Multi-tenant Identity Solution

Creating a Multi-tenant Identity Solution with a Single, Secure Login Utilizing Scrum, Co-Creation, and Human Centered Design

Third-party administrators were dissatisfied with the user experience, leading to a five percent increase in paper enrollments and more than 25 percent increase in application processing times.

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Integrating Software Dev and HCD

Integrating Software Dev and HCD Earlier Achieves Payer UM Platform Goals

How can we create a software platform without the typical bottlenecks that arise from a misalignment between human centered design and software development?

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Website Modern User Experience

Legacy Modernization Drives Customer Engagement Through User-Centered Design

SDLC Partners shares client story about overhauling 5K-page legacy website to drive web traffic and engage patients and customers.

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Ethnographic Interviewing & Design Thinking Saves Health Plan from Creating Unusable Claims Solution

One of the largest health plans in the U.S. needed to address their historic pain points around complex project execution and delivery. One of those projects focused on reducing the number of member…

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Care worker with patient

Mobile Care Management Case Study: How health plans are changing the in-home assessment

One of the nation’s top 10 largest health insurers needed to arm their care managers with a powerful digital tool to conduct in-home assessments. The tool needed to help the care manager ask all of…

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hands point at computer screen

Less Clicks, More Care: A world-class EHR application redesign

When Health eTools sought to create a next-generation version of their student electronic health record (EHR) platform to be the fastest, friendliest EHR tool available to school nurses, they turned to SDLC.

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