Archives

Highmark Revamps Medicare Shopper Experience

Highmark Revamps Medicare Shopper Experience, Leveraging a Hybrid Cloud Implementation Strategy

Revamping and upgrading Highmark’s online Medicare shopper experience and performance, leveraging hybrid Cloud and on-premise architecture.

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Common Patient Care Strategies

Aligning 50 Healthcare Executives & Stakeholders Towards Common Patient Care Strategies

$3B academic medical system needed to align healthcare leaders around strategies to optimize patient flow, care, and experience.

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Integrating Software Dev and HCD

Integrating Software Dev and HCD Earlier Achieves Payer UM Platform Goals

How can we create a software platform without the typical bottlenecks that arise from a misalignment between human centered design and software development?

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Dental Plan Website Transformation

Major Dental Plan Fast-Tracks Website Transformation with Advanced Tech

Case Study: How we quickly brought together business, technology, and design professionals to overhaul a national dental payer’s website to provide a modern, streamlined member experience.

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Healthcare Portal AEP

Healthcare Client Transforms Portal Operations to Achieve Stellar AEP

A national health plan needed adequate levels of trained resources to ensure Quality Control (QC) of critical data used as part of compliance and customer services. SDLC Partners created and implemented an optimized resource allocation strategy to ensure that flexible, highly-trained resources were available to meet fluctuating demand.

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Strategic Outsourcing Helps Health Plan Maintain Quality Data for Compliance and Customer Service During Peak Cycles

A national health plan needed adequate levels of trained resources to ensure Quality Control (QC) of critical data used as part of compliance and customer services. SDLC Partners created and implemented an optimized resource allocation strategy to provide flexible, highly-trained resources were available to meet fluctuating demand.

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Agile Performance Process Reporting

Creating an Agile Performance Process for 400+ Innovation and Improvement Projects

Create an Agile Performance Process for 400+ Innovation and Improvement Projects Plus Medical Cost Containment.

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Technology Transition Tools

Technology Transition Decision Tools for Insourcing Payer Business Unit

Large health plan needs to insource a business unit and we provided repeatable tools and methods to make the best technology transition decisions.

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Ensuring Rollout Success: HIT Adopts Strategic Approach to Enterprise-wide Product Management

Healthcare IT organization needed a strategy for successful rollout of enterprise-wide product management to increase governance and revenue.

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Health Plan Commercializes Innovative Platform and Slays 100+ Backlog

One of the nation’s largest health plans and integrated delivery systems launched a platform to test early-​stage, FDA-​approved innovations, which became a commercialized service offered to other…

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illustration of the USA and some medical symbols representing the need for predictive analytics in healthcare

Using Predictive Analytics in Healthcare to Forecast 87% of Sudden Death Events

Our health plan client had been outsourcing their Medicaid analytics and risk stratification for a particular state. There were concerns regarding the viability of produced results in facilitating effective…

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Ethnographic Interviewing & Design Thinking Saves Health Plan from Creating Unusable Claims Solution

One of the largest health plans in the U.S. needed to address their historic pain points around complex project execution and delivery. One of those projects focused on reducing the number of member…

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Pharmacy Sales Accelerator Disrupts Selling Cycle

The Pharmacy sales and strategy group within a national health plan wanted to help their new and existing ASO clients make faster, better decisions when choosing the right pharmacy program for their needs.

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agile team illustration

Benefits of Agile – Scrum Team Closes 100+ Tickets in Client’s Salesforce Backlog

This health care organization’s Salesforce enhancements and defects team had 100+ client tickets in its backlog. The tickets were aging and the organization didn’t have the bandwidth to research and solve…

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Care worker with patient

Mobile Care Management Case Study: How health plans are changing the in-home assessment

One of the nation’s top 10 largest health insurers needed to arm their care managers with a powerful digital tool to conduct in-home assessments. The tool needed to help the care manager ask all of…

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