Archives

Automating 80% of Reporting for Innovation & Improvement Projects

Automating 80% of Reporting for Innovation & Improvement Projects

We helped this client perfect their performance reporting process and now it was time to automate 80% of their reports and save them two weeks each month.

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Creating a Multi-tenant Identity Solution

Creating a Multi-tenant Identity Solution with a Single, Secure Login Utilizing Scrum, Co-Creation, and Human Centered Design

Third-party administrators were dissatisfied with the user experience, leading to a five percent increase in paper enrollments and more than 25 percent increase in application processing times.

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Highmark Revamps Medicare Shopper Experience

Highmark Revamps Medicare Shopper Experience, Leveraging a Hybrid Cloud Implementation Strategy

Revamping and upgrading Highmark’s online Medicare shopper experience and performance, leveraging hybrid Cloud and on-premise architecture.

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Common Patient Care Strategies

Aligning 50 Healthcare Executives & Stakeholders Towards Common Patient Care Strategies

$3B academic medical system needed to align healthcare leaders around strategies to optimize patient flow, care, and experience.

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Integrating Software Dev and HCD

Integrating Software Dev and HCD Earlier Achieves Payer UM Platform Goals

How can we create a software platform without the typical bottlenecks that arise from a misalignment between human centered design and software development?

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Dental Plan Website Transformation

Major Dental Plan Fast-Tracks Website Transformation with Advanced Tech

Case Study: How we quickly brought together business, technology, and design professionals to overhaul a national dental payer’s website to provide a modern, streamlined member experience.

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INGMar Medical, Transforming into a Software Company

Transforming into a Software Company

IngMar Medical was pivoting from R&D firm into a device and software company and requested that we assess their SDLC, technical capabilities, and organizational culture, and create a roadmap to guide their transformation.

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Healthcare Portal AEP

Healthcare Client Transforms Portal Operations to Achieve Stellar AEP

A national health plan needed adequate levels of trained resources to ensure Quality Control (QC) of critical data used as part of compliance and customer services. SDLC Partners created and implemented an optimized resource allocation strategy to ensure that flexible, highly-trained resources were available to meet fluctuating demand.

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man drawing upward arrow

Strategic Outsourcing Helps Health Plan Maintain Quality Data for Compliance and Customer Service During Peak Cycles

A national health plan needed adequate levels of trained resources to ensure Quality Control (QC) of critical data used as part of compliance and customer services. SDLC Partners created and implemented an optimized resource allocation strategy to provide flexible, highly-trained resources were available to meet fluctuating demand.

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Mature Project Management Office & PM Team

Establishing an Effective, Mature Project Management Office & PM Team

A large, national healthcare IT client was experiencing a number of serious challenges with their project management team’s performance and project outcomes.

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Website Modern User Experience

Legacy Modernization Drives Customer Engagement Through User-Centered Design

SDLC Partners shares client story about overhauling 5K-page legacy website to drive web traffic and engage patients and customers.

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Agile Performance Process Reporting

Creating an Agile Performance Process for 400+ Innovation and Improvement Projects

Create an Agile Performance Process for 400+ Innovation and Improvement Projects Plus Medical Cost Containment.

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Technology Transition Tools

Technology Transition Decision Tools for Insourcing Payer Business Unit

Large health plan needs to insource a business unit and we provided repeatable tools and methods to make the best technology transition decisions.

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Hands typing on computer keyboard

Ensuring Rollout Success: HIT Adopts Strategic Approach to Enterprise-wide Product Management

Healthcare IT organization needed a strategy for successful rollout of enterprise-wide product management to increase governance and revenue.

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people walking on city street

Health Plan Commercializes Innovative Platform and Slays 100+ Backlog

One of the nation’s largest health plans and integrated delivery systems launched a platform to test early-​stage, FDA-​approved innovations, which became a commercialized service offered to other…

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