Aligning 50 Healthcare Executives & Stakeholders Towards Common Patient Care Strategies
$3B academic medical system needed to align healthcare leaders around strategies to optimize patient flow, care, and experience.
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Transforming into a Software Company
IngMar Medical was pivoting from R&D firm into a device and software company and requested that we assess their SDLC, technical capabilities, and organizational culture, and create a roadmap to guide their transformation.
Healthcare Client Transforms Portal Operations to Achieve Stellar AEP
A national health plan needed adequate levels of trained resources to ensure Quality Control (QC) of critical data used as part of compliance and customer services. SDLC Partners created and implemented an optimized resource allocation strategy to ensure that flexible, highly-trained resources were available to meet fluctuating demand.
Creating an Agile Performance Process for 400+ Innovation and Improvement Projects
Create an Agile Performance Process for 400+ Innovation and Improvement Projects Plus Medical Cost Containment.
Benefits of Agile – Scrum Team Closes 100+ Tickets in Client’s Salesforce Backlog
This health care organization’s Salesforce enhancements and defects team had 100+ client tickets in its backlog. The tickets were aging and the organization didn’t have the bandwidth to research and solve…
How To Improve NPS Scores by 50 Points With Online Bill Pay Systems
A nationally ranked health plan had been using the same online billing system for 20 years, which was a source of frustration and dissatisfaction for its members.
CMS Audit Framework Leveraged into Strategic Business Solutions
A health plan client had become concerned about their ability to pass a possible CMS Medicare audit unscathed.
What is Your Strategy? The FAST Goals Methodology
FAST Goals© is a tool for people to self-organize in a complex system by making the goals and critical capabilities transparent.
Integration of Utilization Function Produces Significant Savings
To address the ever-changing landscape of the healthcare industry and improve clinical strategy & operations, a healthcare organization decided to integrate two utilization management (UM) functions.
Health Plan Portal & Health Hotline Improves Compliance & Saves $1M
Gateway Health, a nationally ranked managed care organization, needed to quickly build out a strategy to improve a Star rating….
Financial Transaction Re-engineering increased productivity by 25%
A healthcare organization needed to quickly re-engineer spending account processes.
Large Healthcare Organization Implements Streamlined Planning Process
This $12 billion national healthcare organization was seeking assistance to design, implement, and facilitate their annual strategic planning process for the approximately $9 billion health services business.
Optimizing Roles and Responsibilities to Create High-Performance Teams
Executives at one of the largest healthcare organizations wanted to optimize productivity and efficiency among Business Analysts and Technical Analysts who resided in both the Information Services and…
A Redesigned Organizational Structure: Back on Track
A national healthcare organization objectives were to consolidate operational functions, improve communication, and increase efficiency while maintaining the quality of the service.
Billing for the Future: Ready or Not?
A large part of this organization’s revenue processed by an aging billing system, our team evaluated the billing and accounts receivable engine to determine if it could handle future initiatives.