What’s Holding Back Your Automation Achievements?
It’s clear that Robotic Process Automation (RPA) is exploding in popularity. For example, Gartner reported that 88 percent of corporate controllers expect to implement RPA by 2021 and 72 percent of organizations will be working with RPA by the end of 2021. Effectively instituting an RPA strategy can reduce costs, improve internal processes, decrease risks in operations, positively influence customer experience, and, ultimately, drive revenue growth for myriad industries and businesses.
While many organizations have the fervor to implement automation, many lack the appropriate strategy to integrate it effectively. Typically, an organization will begin by applying RPA to repetitive data-entry tasks. This is prudent and can lead to immediate cost benefits, but it tends to be an overly reductive method. Investing time into planning a broader and more dynamic use case will draw out more productivity and value from your RPA investment.
What obstacles are you facing on the road to RPA success?
Are you looking for ways to make your RPA automation to perform better? Are the reasons for RPA underperformance unclear?
Here are the places to consider first.
RPA Expectations vs. Reality
While integrating automation can achieve initial, and sometimes instant, results, this won’t be the case with every automation project or use case.
One way to ensure that your RPA use case is successful the first time is to clearly map out processes and ensure that they are without issues. Consider assessing these processes before establishing expectations on returns from your RPA investment. Gather or create clear, defined metrics and performance goals for your operation so that you can compare results before and after RPA implementation and have a firm handle on expectations, as well as quantified change.
Build Adoption and Buy-In Across Stakeholders
Perhaps your RPA strategy is being held back by a lack of enthusiasm or understanding with your leadership, employees, or operational stakeholders. There are many myths and misconceptions around robotic solutions, and it’s easy for employees to interpret RPA as a threat to their livelihood and jobs. However, this distorts and minimizes the value it can bring to their work and their ability to use it to their advantage.
Managing the change that automation creates, and positioning the value of automation early on, is critical. Demonstrate how automation is integral to strategic goals, including specific benefits like replacing banal, error-prone work with more engaging, dynamic, and strategic action.
Viewing Automation as the All-Encompassing Solution
Just like expectations can become misaligned with the value that RPA can deliver, over-estimating where RPA is the most appropriate solution can throw off success at-speed. RPA plays a pivotal part of hyperautomation, and, when combined with intelligent automation technologies – machine learning, AI, business process management, and others – it solves many operational challenges towards greater efficiency.
It’s important to design an automation solution with the right combination of RPA tools, process engineering, and human talent. All of these resources should work together to produce flexible, scalable automation pathways.
Creating an Ongoing Plan for Automation Maintenance
A shortsighted view of robotic resources leads some organizations to configure and install automation solutions without understanding its maintenance requirements.
As your procedures, rules, or operational standards change, it’s vital to tune and update RPA mechanisms. Each automation evolution should be tested, communicated to human workers, and consistently monitored to ensure ongoing success, particularly when scaling beyond the pilot.
Safeguard Your RPA Success with the Right Partner
Having a seasoned and tested automation partner can help you avoid these common challenges, as well as accelerate and scale RPA successes.