Robotic Process Automation and the Age of the Digital Workforce

>>Robotic Process Automation and the Age of the Digital Workforce

We hear every day how CIOs and tech leaders want to strengthen IT’s contributions to organizational growth and innovation. And, we’re seeing the value of Robotic Process Automation (RPA) as one promising strategy for IT to add value.  In fact, we recently launched an RPA Innovation Lab to meet the growing need.

Robotic process automation technology uses artificial intelligence to execute repetitive, rules-based, and back-end tasking. And, according to a 2017 report by the Everest Group, is on the cusp of experiencing “explosive” growth. Their report indicates that, in 2016, the RPA market grew 64 percent to $200 million and expected to grow another 70 to 90 percent by 2018.

Based on our clientele, we see a few key areas (by industry) where RPA is cutting costs and delivery positive returns:

SDLC - Robotics - Healthcare


Electronic Medical Records, Care Management, Claims Processing, Grievances and Appeals

SDLC - Robotics - finance

Finance & Banking

Loan & Mortgage Processing

SDLC - Robotics - retail


Inventory Management

SDLC - Robotics - pharmacy


Computer Systems Validation
for Clinical Research

Essentially, anywhere that there is repeatable, high-volume processing driven by timeliness and accuracy pressures, RPA should be seriously considered.

While process automation is not new, organizations want ways to drive operational efficiency and execution excellence — to improve customer experience or free up workforce to innovate in new areas.

Recent improvements in user and application programming Interfaces, coupled with the power of cognitive and artificial intelligence (AI), provides a next generation opportunity to improve process automation. It’s something the industry is calling Robotic Process Automation 2.0 — automation that no longer requires expensive development skillsets or integration architects.

The First Rule of any technology used in business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency’

We take a lean startup approach to RPA as shown in the diagram below.  As you consider the potential areas where RPA may bring efficiency and streamline tasks, you can dive deeper into the five areas of our approach by reading our Point of View: Rise of the Robots — Robotic Process Automation.

Lean Startup Approach to Robotics Process Automation

What to know the details on Lean Startup Approach to Robotics Process Automation read our point of view.


Point of View Contributor

Paul Taylor, Director, Office of CIO Services

Paul Taylor, Director, Office of CIO Services is responsible for identifying, delivering and maturing Service Delivery Strategy in Project Management, Application Development, Quality Assurance and Lean Transformation to help our customers get products to market early, accurately and efficiently. Paul has over 20 years’ experience working in the Pharmaceutical and Healthcare Industries where he has defined, built, managed, and continuously improved global products, services, and operations through adoption of lean management principles and best practice tailored to customer value. Paul holds a Masters Degree in Electronic Information Management from St. Andrew’s University in Scotland and when he’s not solving complex business problems for our customers, enjoys Rugby, golf, and spending time with his family.


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