Balancing Tech Investments for Back-Office Efficiency with Customer Engagement and Innovation

>Balancing Tech Investments for Back-Office Efficiency with Customer Engagement and Innovation
Balancing Tech Investments for Back-Office Efficiency with Customer Engagement and Innovation 2018-11-02T19:44:50+00:00

On-demand webinar

Recorded: June 20, 2017

Payer organizations have two, distinct c-suite objectives – efficiency and cost savings vs. innovation and member engagement.

In fact, a recent Gartner report highlighted this dichotomy in goals: 

“According to the 2017 Gartner CIO Survey, efficiency and cost optimization (combined) were the No. 1 priority for U.S. healthcare payer CIOs.”

“…CEOs are focused on winning and retaining customers through innovative products, improved coordination of quality care, and convenient access to services.”

In this on-demand webinar, Jeannine Siviy, Director of Strategic Partnerships and Healthcare Solutions at SDLC Partners, will answer the question “How can an organization find balance in their approach, investment, and technology choices in order to achieve all three goals, which are seemingly at odds with each other?” using her FAST Goals© Methodology and reasoning that guide SDLC Partners’ healthcare clients.

Watch this on-demand webinar to discover:

  • The FAST Goals© Methodology for assessing competing HIT priorities
  • How SDLC Partners’ healthcare clients are facing this increasing challenge
  • The bimodal way of thinking that leverages existing technology and creates nimbleness for innovating – speed plus strength

Register today for this free on-demand webinar.

Jeannine Siviy

Jeannine Siviy is a business & technology strategist and expert in marrying solution engineering and process transformation with market trends to create breakthroughs for delivering growth and IP.

As a global thought leader on performance-driven improvement, she helps organizations create a path forward that meets business objectives through the appropriate blend of developing new solutions and harmonizing proven tech and practices.

At SDLC Partners, she leads Healthcare Solutions and oversees their largest strategic partnerships worth over $30 million in annual revenue.

Ms. Siviy’s 20+ years in system engineering, software process, applied analytics, process automation, and technology transition are punctuated with successes from her tenures at UPMC’s Technology Development Center, the Software Engineering Institute, and Eastman Kodak Company. These include business and product innovations that improved efficiency and increased revenue, global collaboration, and technology influence.