Experienced Experts in Customer Experience

We can help you optimize the customer experience through better digital/mobile, leveraged behavior data, just-in-time service and education tools, as well as through creating strategies to enhance the long-term relationship.

Healthcare: Payer

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Services Include:

Portal Design, Process, and Integration

Member Engagement via Digital and Mobile

Enterprise Content Management

Payers face transformation because of healthcare reform, changing health information technology, increased pressure to compete while maintaining low premiums, and improving consumer and member engagement. We can help engage your marketing, sales teams and members through proven approaches and tailored tools to drive market expansion and differentiation.

Healthcare: Provider

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Services Include:

Patient/Caregiver Portal & Mobile

Patient Engagement Processes & Tools

Billing, Scheduling and ECM Integration

Providers are in the midst of a re-invention due to accountable care, population health, value-based contracting, as well as consolidation, consumerism, cost and quality measures. We can help engage your providers, patients and caregivers through optimized consumer experiences that build loyalty and market share.

Retail

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Services Include:

Digital Strategy to Attract & Retain

Customer Communication Preference Automation

Strategic & Preventive Risks & Fraud Detection

Customer Segment Identification

Consumers are redefining the retail industry and custom experiences are at the core of a successful strategy. We can help deliver a flexible, highly engaging and valuable shopping experience, offering the right mix of digital and traditional. We can help you identify your customers by market segment and lifetime value.

Additional Industries

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Services Include:

Customer Loyalty Strategy & Automation

Customer Communication Preference Automation

Strategic & Preventive Risks & Fraud Detection

The terminology may be different, but the problems and challenges faced by CIOs, CMOs, and COOs are familiar across all industries we serve. Whether in retail, logistics, finance, or manufacturing, we can help drive and direct strategies that enable growth and create loyalty and sustainable growth.