Retail Industry

Data and systems are at the core of every retailer’s strategy. Consumers are redefining the retail industry. To be competitive and relevant in the retail world, you must be able to deliver a flexible, highly engaging and valuable shopping experience. You have to mix the digital with the traditional.

Top retailers have dynamic strategies that enable them to use their data, maximize their systems, and develop technology and strategies with optimal speed to market.

Whether you want to determine what data you do need, what systems to use, what apps to develop or how to transform your existing business model, we can help. We’re technology agnostic so we can provide a solution tailored to your needs. Plus, our dedication to successful execution and our practical and collaborative approach will help you meet pressing challenges now.

What Can We Help You with Today to be Ready for Tomorrow?

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Office of the CIO

Customer Centric + Anti Fragile Technologies
  • Agile Transformation
  • PMO and Project Management
  • Application Development
  • QA/Testing

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Business Intelligence & Analytics

Data + Systems Modernization
  • BI/Reporting
  • End to End Data Systems Analysis
  • BI/Analytics Strategy Development
  • Modernization/Mobilization
  • Statistical and Predictive Modeling

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Business Transformation

Possibility Thinking + Efficient Processes
  • Process Engineering
  • Customer Experience
  • Compliance
  • ROI & Cash Flow Optimization

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Digital Strategy & Execution

Business Goals + Scalable Technology Realized
  • Digital Architecture
  • Digital Customer Experience
  • Customer Analytics
  • Digital Program Execution

Retail Trends Where We Can Make a Difference

New Shopping Experiences

Retailers must provide a robust omni-channel customer experience. In addition, augmented reality enables consumers to electronically view merchandise in settings or on their personal devices so the infrastructure needs to be user-friendly and support this type of activity.

Growth Strategies

Customer acquisition, growth, and retention costs remain a concern for retailers. Though the internet has shifted some of the expense, a new focus has emerged to understand and analyze not only profitable customers, but those customers that negatively impact your bottom line. Analytics can help retailers to better identify their most profitable customer segments.

Loss Prevention is Now Profit Protection

According to research by the Food Marketing Institute and the Retail Control Group, nearly two-thirds of retail supermarket losses is due not to theft but to a breakdown in, or the absence of, effective store operating practices. As a result, says the study, nearly half of surveyed companies report a shift in the role of loss prevention and asset protection departments to focus more on enterprise-wide “profit protection and realization”. Transform your digital and analytics operations to enhance your loss prevention strategy.

Logistics / Supply Chain

Customers are demanding free rush shipping, especially as online shopping increases. Retailers are forced to use logistics to remain competitive. Customers are shipping to multiple destinations and ordering from a variety of sources such as mobile, desktops, etc. Managing inventory, operations, and costs are even more critical.  Making the right product available at the right location at the right time is a perquisite for ultimate customer satisfaction.

The Cloud Continues to Offer New Options

Leveraging the cloud is still a problem for many organizations. Utilizing it for solutions such as inventory analysis, merchandising, and reporting is still a work in progress for most retailers. Vendors are providing retailers with Infrastructure as a Service (IaaS) solutions and Platform as a Service (PaaS) solutions to meet this need.

Modernization, Mobilization, and Enhancement

Retailers today are looking at modernizing systems to enhance capabilities both in the cloud and mobile. Converting to a new system can create a competitive advantage by increasing information availability and being able to refine their customer analytics.